Overview
This course explores the fundamental principles of ISO 9001:2015, which focus on continual performance improvement through understanding and addressing customer needs while promoting business excellence throughout the organization. Participants will gain insight into the foundational concepts and requirements of the current ISO 9001:2015 standard, including risk-based thinking, leadership engagement, and the process approach to quality management. This course is ideal for individuals interested in the evolution of ISO 9001 and professionals involved in quality management systems or quality assurance practices.
Key Benefits
- Understand the core principles of ISO 9001:2015 and their role in quality management
- Learn how to implement a quality management system that meets current standards
- Enhance your ability to drive continual improvement within your organization
Course Objectives
- Gain a comprehensive understanding of ISO 9001:2015 principles
- Explore the relationship between customer satisfaction and quality management
- Learn how to apply the principles of ISO 9001:2015 to improve organizational performance
Duration
16 hours
Certification
Participants will receive a course completion certificate upon successful completion.